Bluebird Care Services Ltd started in 2004 as a small family business but soon grew thanks to its exceptional customer service and care packages, as well as the way that exactly the right recruits were hired to give superb care to all who required it. Now it is one of the largest providers of home care services in the UK. There are over 200 branches and franchises delivering care to more than 20,000 customers each day.
The reason that Bluebird Care Services Ltd was started was that owners Paul and Lisa Tarsey realised something had to change when it came to the home care sector. The quality of the care was just not good enough and neither was the time allocated to spend with each patient. Rushing through, always looking at the clock, it just wasn’t right – it wasn’t fair. So it was time to start concentrating on the patient rather than the profits. By doing that, profits came anyway.
Bluebird Care Services Ltd attribute their success to the innovative training and support they are able to give franchisees across the country, meaning that their systems are nationwide and their ideas are implemented quickly and easily.