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Why Live Chat Works

Manned live chat support is a great innovation. Businesses want to use live chat because of its advantages to their customers. The only issue being, only some of the larger companies in the market have the staff to pull this off. Outsourcing by opting for a manned live chat service makes sense for smaller companies. However, this also comes with challenges in that it’s difficult to see how an outsourced company can professionally represent you and your brand. How [...]