Puppy Dog Hotel was founded by Karina Hearn in 2008 as a result of concerns among dog owners about leaving their dogs in traditional kennels or with unlicensed home boarding services. The solution Karina created is licensed home boarding and the Puppy Dog Hotel is designed to treat ‘guests’ as part of the family when they stay, whether that is while their owner is at work, overnight or an extended stay while their owner is on holiday. The dogs stay in a home and are treated like a family pet, giving the owner peace of mind from knowing they are safe and well looked after.
The business has a head office in Chesham in Buckinghamshire and the business model is suitable for people who would like to board between one and three dogs and have access to a secure private garden. Puppy Dog Hotel owners meet all dogs and their owners before they board to make sure they’re a good fit.
Owner Karina still runs the business along with her husband and children, making it a real family enterprise. The personal service which sees the dog guests being treated as a member of the family and receiving the same ‘home comforts’ they are used to is what differentiates Puppy Dog Hotel from its competitors and sees clients returning year after year.