Launched in Australia over 30 years ago, PACK & SEND gives its franchise partners the opportunity to build highly successful, profitable businesses. Their top performing centres are generating annual turnover in excess of £700,000 and experience high gross profit margins of around 65%.
P&S is a very exciting proposition in the UK, evidenced by franchise network growth of 55% in 2025.
PACK & SEND Franchise partners benefit from high gross margins and high average transaction values and are experiencing strong annual growth.
PACK & SEND has a unique company profile, and position, within the multibillion-pound logistics industry. They specialise in packing and shipping large, fragile, valuable, or awkwardly shaped items that other courier suppliers and freight companies are typically not equipped to deal with.
Their pursuit of this growing niche market means a significant proportion of their business comes from referrals from other carriers who do not have the infrastructure to provide personalised packaging and freight solutions in the same way that PACK & SEND can.
Why Choose PACK & SEND?
All their franchise partners benefit from high gross margins and high average transaction values and are experiencing ongoing strong annual growth as their businesses win a constant stream of new customers on top of the ever-growing base of repeat customers.
Their expertise and reputation for packing large, valuable, and fragile items makes us the go-to service provider when shipping items such as antiques, artwork, musical instruments and electronic equipment. Depending on the client’s requirements, goods are sent via road, air, or sea freight to locations anywhere in the world.
Franchise partners operate from a network of retail service centres that are located in secondary high street locations, ensuring high visibility and convenience for customers without high rents.
The unique PACK & SEND customer proposition
The logistics market is highly competitive but the vast majority of operators offer the same old basic shipping services for pre-packed items with minimal customer service.
This is where PACK & SEND is different. They offer carefully planned packing and shipping solutions and take responsibility for making sure that customers’ goods arrive safely at their destination. In return, their customers appreciate the care and attention provided and recognise the value of their services rather than simply chasing the lowest price.
Their customer proposition stands head and shoulders above the competition due to three unique qualities:
They send “Anything. Anywhere.” As long as it’s physically possible (and legal!), we’ll find a way to get anything, anywhere in the world
NO LIMITS! Their ‘no limits’ approach means they will find solutions for almost anything that requires safe sending
Legendary Customer Service: They are committed to providing great solutions and managing the process from beginning to end, which results in loyal repeat customers
Your Investment:
The total initial investment is approximately £94K (inc. VAT). This includes the franchise fee, shop fit-out, and training, giving you a ready to launch working branch. With up to 70% funded through a bank loan, subject to approval, your liquid capital requirement is £24,000, + working capital to support living costs and business operations during the start-up period.
What does a PACK & SEND franchise partner look like?
PACK & SEND franchise partners start as owner-operators of their own businesses, building a team to fulfil the needs of their customers by providing the very best solutions. Experience in the logistics sector is not required.
You will need to have great people skills and a passion for customer service.
Problem-solving, lateral thinking, organisational, time management, communication, numeracy, and computer skills are also necessary.
What will I receive from PACK & SEND?
From day one, you’ll receive comprehensive training and ongoing support to help you launch, operate, and grow your business with confidence. Our structured onboarding programme is designed to equip you with the knowledge, skills, and guidance needed for long-term success.
Key Training Highlights:
Virtual induction event – Meet the onboarding team and gain a clear understanding of your franchise journey.
Comprehensive initial training programme – A blend of online learning, Head Office workshops, and practical training at a certified training centre.
Structured two-year post-launch support – Ongoing guidance from the Learning & Development team and a dedicated Business Development Coach, with regular business, sales, and customer service coaching.
Flexible long-term support – Continued guidance that evolves with your business, providing the right level of support as your confidence and experience grow.
To give you an additional boost, we’re committed to match your spend on marketing in your first year if you opt for our additional boost option (up to a maximum of £6,000)
How do I get started with my own PACK & SEND franchise?
PACK & SEND believe in making finding out about our business opportunity as quick and easy as possible.
After a brief telephone interview during which they will find out a bit about you and your motivation for becoming a PACK & SEND Franchise Partner, they will provide you with a comprehensive overview of their business model, which will help you decide if the PACK & SEND opportunity is right for you.