Contact Results, Inc. expands marketing services to create new outsourced service model for small to mid-size firms and franchises.

Contact Results, Inc., a provider of outsourced contact centre services to a wide variety of industries, announced a new location and significant expansion in their services portfolio through a strategic alliance with Allied Printing Company in Ferndale, Michigan, effective immediately. This expansion creates a complete, holistic approach to a full menu of marketing support services rarely seen in the outsourced contact centre industry and not often available to small and mid-sized businesses.

Contact Results will work closely with companies and organizations to bring them the one-to-one, customer-centric marketing strategies and technologies often reserved for the Fortune 500. With as many as 424,000 jobs estimated at risk of offshore outsourcing in Michigan alone, it is critical that small to midsize organizations have local suppliers that can provide the marketing and sales tools and services they need to remain competitive.

Contact Results levels the playing field between small to midsize businesses and the corporate giants which, in the past, have had the advantage of deep pockets to pay for effective, state-of-the-art contact centre marketing, sales and B to B solutions. Contact Results brings boutique contact centre services to small and midsize business, which are essential to support Michigan business efforts to attract new companies and create new jobs.

Contact Results provides the strategic consultation for a company’s personalized marketing strategy. This custom, hands-on approach is not only what small business is all about, but is what gives small business a distinct advantage. “I think consumers long to feel appreciated by the large companies they do business with,” notes John Robertson, President of Contact Results. “At the same time, many of these companies cut costs by offshore outsourcing and end up alienating their customers with poor service. We create a personal experience for our clients, while also providing advanced technologies usually available only to large organizations.”

Contact Results provides a fully integrated outsourced service model for call centre, email processing, web-chat support, e-commerce support, web application development, data management, digital and offset print production, inventory management, warehousing and fulfilment services poster and signage production, and complete marketing program management. Access to this valuable blend of components for a marketing, sales or customer service program increases revenue, boosts return on investment, enhances customer retention, and lowers new-customer acquisition costs.

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