LAPPING UP THE FRANCHISING LIMELIGHT
Posted on: 27/07/2007
We’ve all got our fingers and paws crossed for Tracy and Cliff Marsh of Lewes, East Sussex. Becoming one of twelve finalists in the 2007 BFA Franchisee of the Year Award has generated a huge buzz at Oscar.
Oscar offers great support to its network of franchisees and with Customer Focus being one of the main themes in running a successful business it shows that Tracy and Cliff have pulled out all the stops when it comes to having a great ‘rap-paw’ with their customers.
“We are over the moon, and still pinching ourselves. It is quite an honour to reach this stage in the award scheme, especially as focusing on the customer is the only way we know how to run our business.”
With a combined 40 years service in banking, Tracy and Cliff were looking for the freedom of taking charge of their own destiny, but needed the security of a tried and tested system. Already understanding that looking after your customer was the only way to succeed in business, they too were looking to continue this theme. Finding Oscar with the same approach clinched the deal from the start. It worked – good brand, good product and support from the start, all wrapped up in a real and friendly atmosphere.
“Our personal service has been the key to building a reliable customer base and since 2003 we have got to know our customers and their pets really well. We understand and meet their needs to provide a happier, healthier and longer life for their pets. This personal service goes a long way to ensuring repeat business – happy people with happy pets is a great mix to allow your business to grow. It is also expanding our network of friends with invitations to weddings and other celebration parties!”
Tracy and Cliff have put their financial services days behind them although they can now combine this with their Oscar experience and “bank” on investing the BFA title for 2007!
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